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Triad Hospitals, Inc. and WISEware converted the delivery of Triad's collection reports to the WISEcap® web application in the spring of 2006. Today, hundreds of users–personnel from Triad's corporate office, each of their 54 hospitals and 30 of their reporting collection agencies–log into WISEware's customer web each month to compare collection agency performance across Triad's facilities nationwide.

Toni Hatch, Senior Director, Business Office Services for Triad, said, "the WISEcap tool has provided us with a method to consitently aggregate and report vendor/agency performance data. The data is timely, posted in a single location for all users, and accessible via a web link."

According to Ms. Hatch, the real benefit to Triad has been "the ability to more adequately evaluate vendor/agency performance and opportunities for imporved performance for each Triad facility thru defined key indicators, over a defined period of time, dollar staratifications and other valuable sorts." Additionally, WISEcap allows Triad to "monitor facility placements and adherence to standards of performance that allows our vendor/agencies to be more successful for us, the customer."

Each month, collection agencies prepare a data extract from their own system that contains information from the prior month’s activity. WISEware combines those extracts and produces an apples–to–apples comparison of placements, recoveries, recalled and cancelled accounts, and bad data.

WISEcap report formats allow Triad and agency users to compare agency and hospital performance side–by–side. The database contains a rolling 13 months of data to show performance over time.

It's a great tool! The WISEcap reports provide us quick, detailed information that we can use to modify our collection strategies and provide the best possible returns to our clients. I highly recommend it!
Rick Goforth, SVP
Account Services Collections, Inc.

WISEcap reports are detailed and comprehensive. Information provided allows us to focus in specific areas to maximize collections and gauge ourselves versus our competitors.
Maria Barbera
Medical Collections Manager
Account Services

Tulane's intranet is an organization–wide software and information distribution system that uses Internet tools and technology to support what could be overwhelming communication and workflow needs for a large and incredibly spread out organization. Tulane University Hospital and Clinic is comprised of the main hospital in downtown New Orleans, a second hospital, Tulane Lakeside Hospital in Metairie, 21 clinics in 10 separate locations, the Cancer Center, Tulane Institute of Sports Medicine and more.

The intranet system, developed by WISEware, provides a central access point for a wide range of workflow and process management tools in addition to the traditional document repository that intranets are usually associated with. Working in close cooperation with Tulane staff and leveraging the WISEware team's deep understanding of hospital workflows, this partnership has helped the organization create a powerful tool.

"The intranet is the framework we use for thinking about and organizing the way we work with our internal customers. It's a method for leveraging the tools they all use—WISEware understands that. Without the intranet structure that WISEware has provided Tulane, we could not manage all the applications without substantially more staff. Add to that the productivity gains provide by the applications—they are all in the same place, they look and feel the same and you are approaching technology that is paying for itself. Even better, I don't need client licenses!

"I almost have to believe that the communication (content management) benefits that Tulane's intranet provides, given the size and diversity of the community our IS department serves, are increasing productivity too. If nothing else, the value comes from better and more informed decisions."
Sue Rachuig, CIO, Tulane University Hospital & Clinic

Tulane's intranet contains more than 50 distinct applications ranging from web based report delivery (daily census, charge and management reports as well as monthly department operations reports and utilization reports) to online transaction data entry for the organization's mainframe patient accounting system. Most of these applications are available as part of the WISE Management Suite®.

Intranet access at Tulane is driven by the user's existing active directory account eliminating the need for user's to remember another password.

WISEware offers intranets with web content administration and web portals as part of WISEops.

WISEware provided Vested Health, a leading provider of consumer directed health plans, with all the programming and implementation of their WebAccounts product. WebAccounts is a patent–pending, payment and verification system physician offices use to collect patient responsibility associated with a health account. Accessing the WebAccounts online application, healthcare providers collect the member's responsibility of the high deductible health plan.

The WebAccounts online payment solution includes functionality for:

• Creating and maintaining provider and user accounts
• Verifying member patient eligibility and available funds
• Requesting reimbursement for physician, hospital and recurring service charges
• Transferring funds from the patient’s Vested Health account directly to providers though and electronic ACH transaction
• Reporting of all transactions and other management tools.

"WebAccounts is an enormous value to providers who submit claims around the routine office visit and receive payment within 48 hours directly from the patient's health account. The administrative simplification can be realized as the potential bad debt is decreased. I consider the WISEware team a high-tech healthcare specialty firm. They bring together years of healthcare transaction and compliance knowledge that is integrated with their years of technology expertise. That is the reason why they were chosen to execute the build out of this patent pending, web–based platform for our company."
Shawn Dobson, President & CEO

Consumer-directed plans create new challenges and great opportunity in today's healthcare system. The WISEware team’s experience working with providers offers payers an invaluable perspective to managing the reimbursement process, and for making products easy for providers and patients to increase your bottom line.

WISEware, LLC (formerly Wilson Interests, LLC) was awarded the contract and worked with LifePoint implementation teams nation-wide to successfully complete facility Master Patient Index (MPI) and data archiving conversions as LifePoint hospitals went through facility-wide system conversions off Hospital Management System (HMS) onto the HCA CPCS system. The 18 LifePoint facilities involved were acquired from Province Healthcare Company in the summer of 2004.

Data conversion is a complex, resource intensive and time sensitive process, especially when confidential patient and essential clinical data is on the line. The management and delivery of healthcare is critically dependent on access to data. WISEware understands that starts with your MPI.

Each implementation involved a MPI conversion, and most required that a subset of recent patient's demographic data be converted. Several radiology number conversions were also part of the initial conversion process.

After the LifePoint facilities went live on the Meditech laboratory and Radiology modules, phase two involved archiving the legacy systems– data in order that infrastructure costs could be reduced and multiple system maintenance could be eliminated.

LifePoint made the decision in the fall of 2006 to halt their hospital conversion calendar and evaluate alternative corporate–wide systems to HCA CPCS.